The Enugu Electricity Distribution Company (EEDC) has completed the deployment of its integrated billing and customer service platform, SuperEdge, as part of efforts to improve service delivery and enhance operational efficiency across its franchise area.
The electricity distribution company said the platform is designed to strengthen prepaid vending, postpaid billing and collection processes, as well as Meter Data Management System (MDMS) operations.
In a statement issued by Emeka Ezeh, Group Head, Corporate Communications, the company said the initiative aligns with its commitment to leveraging technology to provide seamless and customer-focused services.
According to the company, customers of its subsidiary distribution firms — MainPower, TransPower, FirstPower, EastLand and NewEra — will also benefit from the enhanced features of the SuperEdge platform.
EEDC explained that the new system enables customers to verify payment receipts through QR code scanning, generate receipts for previous transactions, and make electricity bill payments using SMS codes or direct bank transfers.
The platform also provides customers with access to electricity token purchases, Key Change Token (KCT) regeneration, meter application services, retrieval of previous token purchase details, checking of outstanding arrears and direct interaction with customer care representatives.
To access the self-service platform, customers were advised to save 08150826233 on their mobile phones and connect through WhatsApp by sending “100”.
The company further disclosed that arrangements had reached an advanced stage for the commencement of electronic billing by June 2026. Under the planned E-billing system, customers will receive monthly electricity bills through their mobile phones and email addresses, thereby eliminating physical bill distribution.
It urged customers to update their records through the Know Your Customer (KYC) process by submitting valid phone numbers and email addresses to enjoy uninterrupted access to the new service.
Meanwhile, EEDC announced that a temporary shutdown of its vending platform would begin on Friday, May 22, 2026, to facilitate the final stage of the system upgrade and migration exercise.
The company stated that postpaid customers would experience service interruption from 6:00 p.m. on Friday, while prepaid customers would be affected from midnight. During the period, customers would be unable to make payments, recharge prepaid meters or purchase electricity tokens.
Normal operations are expected to resume by 12:00 a.m. on Sunday, May 24, 2026.
EEDC recalled that the first phase of the SuperEdge project, which focused on prepaid customers and compliance with the Standard Transfer Specification (STS) prepaid meter upgrade, was successfully implemented in February 2024.
With the completion of the second phase, the company said all postpaid customers have now been migrated to the SuperEdge platform to ensure more efficient, reliable and seamless service delivery.